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Behind the desk: Concierge true confessions

They fulfill even the most challenging guest requests

Concierge of the future

Hotel concierge aloft hotel botlr
Botlr, not quite human.

Aloft Cupertino, Cupertino, California
Botlr, concierge

"There was a guest who said Botlr made his stay because he would deliver his morning coffee to him on time so he could start his day right. Botlr is our robotic concierge."

  @CNNMoney - Last updated June 26 2017 01:16 PM ET